La-Fi Cosmetics 

Date of effect: August, 19, 2025

1. Introduction

Welcome to the website of La-Fi Cosmetics, operated by Ivana Plašć, Petra Zrinskog 11, 43000 Bjelovar, Croatia. We are committed to protecting your privacy and personal data. This policy explains what personal data we collect, how and why we use it, the legal basis for processing, and your rights as a user.

By using this website, you agree to the practices described in this privacy policy.

2. Data Controller

The data controller of personal information is:

3. What Personal Data We Collect

  • Full name
  • Shipping address
  • Email address
  • Phone number
  • Payment data (processed via Stripe — we do not store card numbers)
  • Order history
  • IP address and device information (via cookies)
  • Communication content (inquiries, complaints)

4. How We Collect Your Data

  • Order and contact forms
  • Newsletter subscription (with consent)
  • Cookies (in accordance with our Cookie Policy)
  • Direct communication via email or phone

5. Purpose of Data Processing

  • Processing and delivery of orders
  • Communication related to orders, support, and returns
  • Billing and fulfilling legal obligations
  • Sending newsletters (with consent)
  • Improving our services and user experience (analytics)

6. Legal Basis

  • Performance of contract (product purchase)
  • User consent (newsletter, cookies)
  • Legal obligations (accounting, tax records)
  • Legitimate interest (site security, service improvement)

7. Data Sharing

We do not sell your data. It is only shared with third parties necessary for service delivery:

  • Delivery services (HP, DPD, GLS, Overseas Express)
  • Payment processors (Stripe)
  • Analytics and marketing services (Google Analytics)
  • Legal or state authorities when required by law

8. Data Retention Period

  • As long as necessary to fulfill the purpose of collection
  • Invoices: 11 years (per Croatian accounting law)
  • Newsletter: until consent is withdrawn
  • Orders and shipping: until warranty/claim periods expire

9. Your Rights

  • Access your data
  • Correct or update inaccurate data
  • Request deletion ("right to be forgotten")
  • Limit processing
  • Data portability
  • Withdraw consent (newsletter, cookies)
  • Lodge a complaint to AZOP (Croatian Data Protection Agency)

To exercise your rights, please contact us.

10. Cookies

Our website uses cookies to:

  • Ensure the proper functioning of the website
  • Customize content and improve user experience
  • Conduct traffic analysis (Google Analytics)
  • Enable remarketing campaigns
By using our site, you consent to the use of cookies. You can disable cookies in your browser settings. Learn more in our Cookie Policy.

 

11. Data Security

We implement technical and organizational measures to protect your data:

  • SSL certificate for encrypted data transmission
  • Access to data is restricted to authorized personnel
  • Secure platforms for payments and shipping
  • Regular updates and system security checks

Despite all efforts, online data transmission carries risks. Contact us if you have concerns.

12. Policy Updates

This privacy policy may be updated to comply with legal changes or business needs. All changes will be published on our website.

13. Contact

For all questions or complaints regarding data protection, please contact us here.

Thank You for Choosing La-Fi Cosmetics

Your support helps our family business and the continued tradition of natural donkey milk skincare production.